Residents AreaIf you have an issue or request relating to your home, please contact us either using the online forms, by email [email protected] or by phone 07852 169901
(8:30am – 5:00pm Monday to Friday). In the case of an emergency outside of office hours, KCHT would expect you to take appropriate action. Emergencies are issues that present an immediate risk to your safety, security or health e.g. a leak that cannot be contained or causes a risk of electric shock. Action taken for an emergency repair that is not deemed to be a genuine emergency, or is required as a result of accidental or deliberate damage may be chargeable. |
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Have a complaint, compliment or suggestion?KCHT aims to provide both quality accommodation and excellent resident support. We know however that sometimes things may not go quite to plan, so if you feel our service isn’t up to scratch, or have a suggestion for how we can do better, please do let us know.
KCHT is a member of the Housing Ombudsman scheme. We’ll always try and resolve complaints in a fair, transparent and supportive manner. However, if you need extra support or advice during the complaints process, or you remain unsatisfied with our response once we have completed our investigations, you can contact the Housing Ombudsman Service. 
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Other KCHT Policies
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